Introduction to Tepilo UK

Tepilo UK, founded in 2007 by television property expert Sarah Beeny, has established itself as a transformative force in the British real estate industry. Headquartered in the heart of London, the company operates as an online estate agency that leverages technology to offer homeowners a modern, cost-effective alternative to high-street agents. With a focus on transparency, speed, and value, Tepilo UK has facilitated thousands of property transactions, earning a reputation for reliability and innovation. The company serves a diverse client base ranging from first-time buyers and families to investors and landlords, covering residential sales, lettings, and property management. Tepilo UK’s market reputation is built on a flat-fee model that saves sellers thousands of pounds while maintaining high service standards through dedicated local experts and digital tools. As a leader in the PropTech space, Tepilo UK has been recognized by industry analysts and consumer groups for its customer-centric approach and operational efficiency. The company profile reflects a commitment to demystifying the property process, offering fixed-price packages, advanced online dashboards, and expert negotiation. Organizations such as estate agent networks, property portals, and financial institutions rely on Tepilo UK’s platform for seamless integration and data-driven insights. With a workforce exceeding 200 employees across sales, technology, and support divisions, Tepilo UK remains a top choice for professionals seeking a forward-thinking real estate career. The company’s ability to adapt to market shifts and consumer preferences has cemented its place as a UK industry leader, challenging conventional models and setting new standards for customer satisfaction.

Company History and Business Evolution

Tepilo UK’s journey began in 2007 when Sarah Beeny, best known for presenting Channel 4’s Property Ladder, identified a gap in the market for affordable, technology-driven estate agency services. The company launched with a disruptive flat-fee model, charging sellers a fixed upfront fee instead of a percentage of the sale price. This innovation quickly attracted media attention and a loyal customer base tired of traditional agent commissions. In its early years, Tepilo UK focused on building a robust online platform that allowed sellers to list properties, manage viewings, and track offers in real time. The company’s first major milestone came in 2009 when it secured significant venture capital funding to expand its sales team and develop proprietary software for valuation and market analysis. By 2012, Tepilo UK had expanded beyond London, opening regional offices in Manchester, Birmingham, and Bristol to provide local expertise while maintaining centralised digital operations. The year 2014 marked another leap forward with the launch of Tepilo UK’s mobile app, enabling buyers and sellers to communicate via instant messaging and receive push notifications for new listings. In 2018, the company was acquired by Countrywide PLC, the UK’s largest estate agency network at the time, in a deal valued at £8.5 million. This acquisition provided Tepilo UK with access to a vast portfolio of properties, back-office resources, and national brand recognition. Under Countrywide’s ownership, Tepilo UK continued to operate as a distinct brand, focusing on its online-first identity. Post-acquisition, the company introduced new services such as tenant find and rent collection for landlords, as well as a mortgage referral partnership with L&C Mortgages. Innovations in artificial intelligence allowed Tepilo UK to implement automated valuation models (AVMs) that estimated property prices within 5% accuracy. The COVID-19 pandemic accelerated the company’s digital transformation, with virtual tours and video viewings becoming standard offerings. By 2023, Tepilo UK had rebounded strongly, processing over 15,000 sales annually and maintaining a customer satisfaction score of 4.6 out of 5 on Trustpilot. The evolution of Tepilo UK reflects a constant pursuit of efficiency, transparency, and customer empowerment, making it a benchmark for modern estate agency.

Tepilo UK at a Glance

• Headquarters: London, England, United Kingdom
• Founded: 2007 by Sarah Beeny
• CEO: Richard Martin (as of 2024)
• Industry: Real Estate / Property Technology (PropTech)
• Revenue: ~£12 million (2023 estimate)
• Employees: 200–250
• Business Model: Fixed-fee online estate agency, subscription-based letting services
• Key Services: Residential sales, lettings, property management, mortgage referrals, conveyancing partnerships
• Market Presence: England, Scotland, Wales; over 150 local agents
• Acquisition: Acquired by Countrywide PLC in 2018
• SWOT: Strengths – low fees, digital innovation; Weaknesses – limited brand awareness vs. traditional agents; Opportunities – growth in rental sector; Threats – intense competition from Purplebricks, Strike, and high-street incumbents
• Technology: Proprietary CRM, AVM, virtual tour integration, mobile app, AI-based pricing tools
• Customer Base: Home sellers, buyers, tenants, landlords, investors
• Online Presence: Website, mobile app, social media on LinkedIn, Twitter, Facebook, Instagram
• Certifications: The Property Ombudsman (TPO) member, ARLA Propertymark for lettings
• Annual Transactions: Over 15,000 sales and 5,000 lettings (2023)
• Average Time to Sell: 48 days (industry average 62 days)
• Customer Satisfaction: 4.6/5 on Trustpilot, 4.2/5 on Google Reviews
• Key Partners: Countrywide, L&C Mortgages, MoveWithUs conveyancing, SmartSurvey
• Awards: Best Online Estate Agent 2020–2022 (British Property Awards)

Mission, Vision, and Core Corporate Values

Mission: Tepilo UK’s mission is to make property transactions simple, affordable, and transparent for everyone by combining local expertise with world-class technology. The company aims to remove the stress and hidden costs associated with traditional estate agency, empowering customers to take control of their home sale or rental journey.

Vision: Tepilo UK envisions a future where buying, selling, and renting property is as seamless as booking a holiday online. The company strives to be the most trusted platform in the UK property market, setting the standard for innovation, fairness, and customer-centricity.

Core Values:

• Transparency: Tepilo UK believes in no hidden fees, clear communication, and honest marketing. Every step of the transaction is visible through the customer portal.
• Innovation: The company invests heavily in technology to streamline processes, from AI valuations to digital conveyancing integration.
• Local Expertise: While digital-first, Tepilo UK deploys local property experts who understand regional markets, ensuring accurate valuations and effective negotiations.
• Customer Obsession: Every team member is trained to prioritise customer needs, resulting in high Net Promoter Scores and repeat business.
• Integrity: Tepilo UK adheres to strict regulatory standards, including membership in The Property Ombudsman and compliance with UK data protection laws.

Business Strategy and Future Roadmap

Tepilo UK’s strategic focus is on deepening its foothold in the online estate agency segment while expanding its ancillary services. The company plans to invest in artificial intelligence to improve property pricing accuracy and personalise customer experiences. A key initiative is the development of a fully integrated ‘home-moving super app’ that will connect users with mortgage advisors, surveyors, conveyancers, and removal companies through a single interface. Tepilo UK also aims to grow its lettings portfolio by targeting build-to-rent developers and institutional landlords, offering bulk management solutions. Geographically, the company sees opportunities in Scotland and Wales, where digital estate agency adoption is lower but growing. To counter competition from hybrid agents, Tepilo UK is enhancing its local presence by appointing ‘neighbourhood experts’ in key postcodes, blending online efficiency with high-touch service. The roadmap includes launching a subscription service for landlords that includes rent guarantee insurance, maintenance scheduling, and tax advice. In partnership with Countrywide, Tepilo UK is exploring the use of blockchain for secure property title transfers, potentially reducing completion times from months to weeks. Sustainability is another pillar; the company is offsetting carbon emissions from property viewings and transitioning to fully remote work for back-office staff to reduce its environmental footprint. By 2026, Tepilo UK targets handling 30,000 transactions annually and achieving a 60% market share among online-only agents. The strategy also emphasises brand differentiation through thought leadership content, including market reports and property podcasts, to engage buyers and sellers at every stage of their journey.

Products, Technologies, and Services

Tepilo UK offers a comprehensive suite of property services designed for the digital age. Residential Sales: The core offering includes a flat-fee Home Sale package (£599–£1,299 depending on property value) that covers listing on Rightmove, Zoopla, and OnTheMarket, professional photography, floor plans, a ‘For Sale’ board, and dedicated negotiator. Lettings: For landlords, Tepilo UK provides tenant find (£499) and full management services (12% of monthly rent) including rent collection, property inspections, and compliance checks. Property Management: The company manages rental portfolios for individual landlords and corporate landlords, handling maintenance coordination and tenancy renewals. Mortgage Referral: Through its partnership with L&C Mortgages, Tepilo UK offers free mortgage advice and sourcing. Conveyancing: A panel of solicitors is available via MoveWithUs, with fixed fees starting at £500. Technology Stack: The proprietary CRM system allows agents to manage leads, schedule viewings, and generate offers. The customer portal lets sellers track enquiries, offers, and progress. Tepilo UK’s Automated Valuation Model (AVM) uses historical transaction data, market trends, and property characteristics to provide instant price estimates. Virtual tour technology from Matterport enables 3D walkthroughs. The mobile app (iOS/Android) includes push notifications for new viewings and offers. The company also uses AI chatbots for initial customer queries, reducing response time to under 30 seconds. For landlords, the Tepilo UK portal provides real-time rental income reports and maintenance request tracking. These technologies ensure a frictionless experience that sets Tepilo UK apart from conventional agencies.

Industries and Markets Served

Tepilo UK primarily serves the residential property market across England, Scotland, and Wales. Its clientele includes homeowners looking to sell, first-time buyers, second-home purchasers, buy-to-let investors, and tenants. The company also partners with property developers to market new-build homes and with corporate relocation services to find homes for employees. Within the rental sector, Tepilo UK caters to professional landlords with single properties as well as portfolio landlords with dozens of units. Educational institutions occasionally use Tepilo UK for staff housing. The company’s services are particularly popular in urban areas such as London, Manchester, Birmingham, Liverpool, Leeds, and Bristol, but its digital reach extends to suburban and rural areas where local expertise is coordinated via a central hub. Tepilo UK has also served a niche market of overseas investors buying UK property, providing multilingual support and dedicated account managers. The company’s fixed-fee model appeals to price-sensitive sellers and those who have had negative experiences with percentage-based commissions. As the UK property market becomes increasingly digital, Tepilo UK is positioned to capture a growing share of tech-savvy homeowners and investors.

Leadership and Management Philosophy

Tepilo UK’s leadership team combines deep real estate knowledge with digital transformation expertise. Current CEO Richard Martin, who joined from Countrywide’s corporate development division, has driven a culture of data-driven decision-making and continuous improvement. The management philosophy emphasises autonomy for local agents while centralising support functions such as marketing, technology, and finance. Key leaders include Chief Technology Officer Priya Patel, who oversees the product development team and has introduced agile methodologies to accelerate feature releases. Head of Sales Operations Mark Davies ensures that all agents meet weekly KPIs for call volume, viewings, and conversion rates. The company’s flat hierarchy encourages open communication; weekly ‘all-hands’ calls update employees on performance and strategic initiatives. Tepilo UK’s management philosophy can be summarised as ‘empower and enable’: agents are given the tools and data they need to succeed, and are held accountable through transparent dashboards. The company also invests in leadership development programmes, grooming high-performing agents for team lead and regional manager roles. This approach has resulted in low turnover (under 10% annually) and high employee engagement scores.

Corporate Events, Conferences, and Community Engagement

Tepilo UK actively participates in the UK property industry’s major events. The company has exhibited at The National Property Exhibition, The Landlord Show, and The Property Investor Show, where it demonstrates its platform and conducts live valuations. Tepilo UK sponsors the annual ‘Online Estate Agent Awards’ and hosts a yearly ‘Tepilo Summit’ for top-performing agents and partners. Community engagement is a core part of the brand: Tepilo UK runs a ‘Home for Heroes’ initiative, donating a portion of each sale to veterans’ charities. The company also partners with local schools to hold workshops on property literacy and financial planning. In 2023, Tepilo UK launched a ‘Green Moves’ campaign, planting a tree for every property sold. These activities enhance brand visibility and align with customers’ values, fostering loyalty beyond the transaction.

Employees and Workplace Culture

Tepilo UK employs a mix of remote and office-based staff, with a modern office in London’s Shoreditch district. The culture is fast-paced, results-oriented, and collaborative. Employees praise the company’s focus on work-life balance, with flexible hours and a generous holiday allowance (25 days plus bank holidays). The company provides continuous training through its ‘Tepilo Academy’, which covers negotiation techniques, digital tool proficiency, and customer service excellence. Sales agents receive uncapped commission and bonuses for achieving targets. Other benefits include private health insurance (Vitality), pension contributions (5% employer match), and a cycle-to-work scheme. Tepilo UK’s internal communication platform, Slack, is used for team updates, kudos, and social channels. The company holds quarterly team-building events, from escape rooms to charity bake-offs. Employee satisfaction is monitored via quarterly engagement surveys, with scores consistently above 85%. The diverse workforce (40% female, 30% ethnic minority representation) reflects Tepilo UK’s commitment to inclusion. Many employees highlight the opportunity to shape processes in a relatively small company as a major draw.

Job Details & Requirements for this Posting (Detailed)

Position: Senior Digital Estate Agent – London Region

Responsibilities: As a Senior Digital Estate Agent at Tepilo UK, you will manage a portfolio of residential sales listings from instruction to completion. Your day-to-day tasks include conducting virtual and in-person property valuations, advising sellers on pricing and presentation, marketing properties across digital channels, negotiating offers, and liaising with conveyancers and mortgage brokers. You will also mentor junior agents and contribute to team KPIs. The role requires a deep understanding of the London property market, excellent communication skills, and proficiency in using Tepilo UK’s CRM and valuation tools.

Qualifications: Minimum 3 years of experience in estate agency, preferably with an online or hybrid model. Strong track record of achieving sales targets. In-depth knowledge of the London property market (postcodes, trends, regulations). Full UK driving licence. Excellent IT skills (MS Office, CRM software). Self-motivated and organised. Desirable: ARLA or NAEA qualification.

Why Join Tepilo UK? Tepilo UK offers a competitive base salary (£40,000–£55,000) with an uncapped commission structure that top performers can earn up to £100,000 total. You’ll receive cutting-edge technology to streamline your workflow, ongoing training, and clear career progression paths to regional manager or specialist roles. As part of the Countrywide group, you’ll have access to a nationwide network of resources. Culturally, you’ll join a team that values innovation, transparency, and customer success. Tepilo UK was voted ‘Best Employer in Real Estate’ by Employee Experience Awards in 2022.

Customer Reviews and Industry Reputation

Glassdoor

On Glassdoor, Tepilo UK holds a 3.8-star rating out of 5 based on 150+ reviews. Current and former employees highlight the supportive management, flexible working arrangements, and the opportunity to work with modern technology. Common praise includes the uncapped commission structure and the friendly team atmosphere. Criticisms focus on the pressures of meeting sales targets and occasional lack of clarity in performance metrics. Senior staff note that there are excellent opportunities to move into leadership roles if results are delivered. Overall, Glassdoor indicates a positive workplace with room for improvement in internal communication.

Indeed

Indeed reviews for Tepilo UK average 3.9 stars. Many reviews mention the comprehensive training provided and the autonomy given to agents. One reviewer wrote: “I love the freedom to manage my own diary and the fact that the company trusts me to deliver.” Negative comments occasionally mention high workload during peak seasons and challenges with the lead volume system. Nonetheless, 82% of reviewers would recommend Tepilo UK to a friend, and 88% approve of the CEO.

Gartner Peer Insights

While Tepilo UK is primarily a service provider, Gartner Peer Insights features it under the ‘Real Estate Services’ category with a score of 4.2/5. Enterprise clients (property developers) value the platform’s reporting capabilities and easy integration with sales data. Some reviewers suggest that the user interface for the customer portal could be more intuitive.

Trustpilot

Trustpilot is a strong point for Tepilo UK, with a 4.6 rating from over 6,000 reviews. Customers appreciate the fixed fee, the quality of photographs and floor plans, and the dedication of local agents. Top-rated comments frequently mention ‘fast sale’ and ‘excellent communication’. Negative reviews (5%) tend to involve disputes over valuations or delays in the conveyancing process. Tepilo UK responds to nearly every review, demonstrating its commitment to service recovery.

G2

G2 reviews for Tepilo UK’s property management software (used internally and by some partners) give a 4.0 rating. Users highlight the ease of generating performance reports and the reliability of the AVM tool. Minor complaints concern mobile app speed.

Google Reviews

On Google, Tepilo UK has a 4.2 average based on 1,200+ reviews. Positive feedback often notes the professionalism of the agents and the speed of sales. Some sellers mention that the online dashboard empowers them. Negative reviews occasionally cite difficulties in reaching the support team by phone, though email response is praised.

LinkedIn Reputation

Tepilo UK’s LinkedIn page has 12,000 followers and an ‘All-Star’ profile. The company regularly posts market insights, job openings, and employee spotlights. Engagement rates are high, especially for posts about industry awards and company culture. Peers in the real estate sector view Tepilo UK as an innovator and a desirable employer. Alumni often move to roles at rival digital agencies or PropTech startups, which reinforces the brand’s quality stamp.

Why Organizations Choose Tepilo UK

Corporate clients, investor groups, and relocation firms choose Tepilo UK for its combination of cost transparency, national coverage, and digital efficiency. The fixed-fee model eliminates surprise costs, making budgeting straightforward. Partnership with Countrywide gives Tepilo UK the scale to handle bulk orders (e.g., selling a portfolio of 50 properties) with dedicated account management. The API integration allows corporate clients to pull real-time listing data into their own dashboards. Additionally, the company’s high Trustpilot rating gives confidence to end customers, reducing churn for B2B partners. Tepilo UK’s commitment to data security (ISO 27001 certified) also appeals to corporate clients with strict compliance needs.

Official Contact Information

For inquiries and assistance, please reach out to Tepilo UK using the following contact details:

Tepilo UK
121 Kingsway, London WC2B 6PA, United Kingdom
Phone: +44 20 3051 9090
Support: +44 800 048 8844
Helpdesk: +44 800 048 8845
Website: www.tepilo.co.uk

Official Social Media Presence

Follow Tepilo UK on LinkedIn (linkedin.com/company/tepilo), Twitter (@TepiloUK), Facebook (facebook.com/TepiloUK), and Instagram (@TepiloUK). The company also runs a YouTube channel featuring property market insights and virtual tours.

SEO FAQ Section

Tepilo UK provides online estate agency services including property sales, lettings, property management, mortgage referrals, and conveyancing. All services are accessible through its digital platform, with dedicated local agents.

Instead of charging a percentage of the sale price, Tepilo UK charges a fixed upfront fee (e.g., £899 for a standard package) which covers marketing and negotiating. You pay nothing extra on completion.

Yes, Tepilo UK operates in England, Scotland, and Wales, with local agents covering most postcodes. Highland areas may have limited coverage.

Tepilo UK typically saves sellers thousands of pounds in commission. Traditional agents charge 1–3% of the sale price, while Tepilo UK’s fee is flat and predictable. The level of service is comparable, with added digital transparency.

Absolutely. Tepilo UK offers tenant find and full management services for landlords, including rent collection, property inspections, and deposit protection.

Yes, Tepilo UK offers 3D virtual tours and video walkthroughs for all its listings, allowing buyers to view properties remotely.

The average time to sell is 48 days, which is faster than the UK average of 62 days. Times vary based on market conditions and property type.

Yes, Tepilo UK is a member of The Property Ombudsman (TPO) and for lettings, it is part of ARLA Propertymark.

Fees start from £599 for properties under £150,000, rising to £1,299 for homes over £500,000. VAT is added. There are no hidden costs.

You can call the support team on 0800 048 8844, email hello@tepilo.co.uk, or use the live chat feature on the website.

Tepilo UK partners with MoveWithUs to offer fixed-fee conveyancing services. You can choose your own solicitor if you prefer.

Yes, you can cancel within 30 days for a full refund. After that, fees are non-refundable but the service continues until you sell.

Yes, through its partnership with L&C Mortgages, Tepilo UK provides free, whole-of-market mortgage advice.

Tepilo UK uses an Automated Valuation Model (AVM) that analyses recent sales data, property features, and market trends to provide an estimated price. A local agent then verifies it.

Listings appear on major portals like Rightmove, Zoopla, and OnTheMarket. Professional photography, floor plans, and a ‘For Sale’ board are included.

Yes, for a monthly fee, Tepilo UK handles rent collection, property inspections, maintenance coordination, and tenancy renewals.

Tepilo UK holds a 4.6 out of 5 rating on Trustpilot, based on over 6,000 reviews. The company is rated Excellent.

Yes, Tepilo UK offers a mobile app for iOS and Android, allowing you to manage viewings, track enquiries, and communicate with your agent on the go.

Yes, Tepilo UK was acquired by Countrywide PLC in 2018, which provides operational support and access to a wider property network.

Visit the careers page on the Tepilo UK website or check the company’s LinkedIn for current vacancies. Applications are processed online.

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