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OnDemand Trend Report Webinar: How AI and data are transforming transport operations and services

Jun 28, 2026  Twila Rosenbaum 7 views
OnDemand Trend Report Webinar: How AI and data are transforming transport operations and services

Introduction: The Dawn of AI-Driven Urban Infrastructure

Urban centres across the globe are increasingly turning to artificial intelligence and data-driven technologies to address pressing challenges in transport, energy, and overall operational efficiency. From digital twins that simulate entire city systems to smart lighting networks that double as data collection platforms, the integration of AI into urban infrastructure promises to reshape how cities are managed and experienced. This article synthesises insights from a range of industry leaders, including SmartCitiesWorld’s OnDemand Trend Report Webinar, city profiles, and expert commentary, to provide a comprehensive overview of the current landscape and future potential.

The convergence of AI, building data, and connected urban infrastructure is enabling cities to improve sustainability, resilience, and operational performance. With the global smart city market projected to reach $2.5 trillion by 2025, the urgency to adopt these technologies has never been greater. City leaders must navigate complex decisions around data governance, workforce readiness, and responsible AI deployment to maximise benefits while mitigating risks.

AI-Powered Digital Twins: Virtual Models Driving Real-World Change

Digital twins are emerging as a cornerstone of modern urban management. These virtual replicas of physical systems allow city planners to simulate scenarios, predict outcomes, and optimise resource allocation without disrupting real-world operations. Sam Markey, founder of Recurve, emphasises that strategic procurement is among the most underused tools for building resilience and long-term climate impact. By incorporating digital twin requirements into procurement contracts, cities can ensure that new infrastructure is designed with adaptability and data integration in mind.

Apple and Google have pioneered digital twin applications in other sectors, but cities like Dublin and Sunderland are now leading the way in municipal adoption. Dublin’s digital twin projects focus on traffic reduction and economic growth, using real-time data to adjust traffic signals and public transport schedules. Sunderland, meanwhile, is repositioning itself as a leading smart city by leveraging digital infrastructure and low-carbon innovation. Its approach includes a city-wide digital twin that models energy consumption, transport flows, and air quality, enabling targeted interventions that cut emissions and improve quality of life.

Strategic Procurement: The Unseen Engine of Resilience

Procurement decisions have long been considered a bureaucratic necessity rather than a strategic opportunity. Yet, as Sam Markey argues, they represent one of the most powerful levers for cities to drive sustainable transformation. By embedding AI-ready data standards and sustainability criteria into contracts, cities can ensure that every new road, building, or lighting system contributes to a larger ecosystem of interconnected data. This approach not only reduces duplication but also creates a foundation for future innovations like autonomous vehicles and adaptive energy grids.

In practice, this means moving away from lowest-cost bidding towards value-based procurement that weighs long-term operational savings and data interoperability. For example, a city investing in smart streetlights might require that the system includes open APIs and standardised data formats, allowing future integration with traffic management or environmental monitoring platforms. Such forward-thinking procurement policies are already being tested in cities like Helsinki and Barcelona, with promising results.

Streetcar Revival: Rail as a Catalyst for Urban Renewal

Tom Gerend, executive director of the Kansas City Streetcar Authority, provides a compelling case study of how rail investment can reshape a city’s growth story. The return of streetcars to downtown Kansas City has reconnected fragmented neighbourhoods, unlocked riverfront development, and spurred private investment worth over $2 billion. The streetcar serves as more than just a mode of transport; it is a platform for integrating smart technologies such as real-time passenger information, predictive maintenance, and crowd analytics.

Gerend’s experience highlights the importance of designing infrastructure for flexibility. The Kansas City Streetcar was built with data conduits and sensor mounts that allow for future upgrades without costly retrofits. This approach aligns with the broader trend towards adaptable infrastructure that can evolve alongside technological advances. As other cities consider similar projects, they can learn from Kansas City’s integration of digital tools with traditional rail systems to enhance both efficiency and user experience.

City Profiles: Sunderland and Dublin Chart the Smart City Path

Sunderland’s transformation into a smart city is a case study in leveraging digital infrastructure for economic renewal. The city’s City Profile, featured by SmartCitiesWorld, details how low-carbon innovation and a focus on resilient digital networks have attracted tech companies and startups. Key initiatives include a smart grid project that integrates renewable energy sources with AI-controlled storage, reducing peak demand and stabilising the local grid. Additionally, Sunderland’s use of digital twins for urban planning has enabled more efficient land use and reduced construction waste.

Dublin’s approach focuses on improving experiences for its diverse communities. The city has deployed digital twins to model pedestrian flows, cycling routes, and traffic patterns, leading to safer street design and reduced congestion. Dublin also prioritises economic growth through smart city investments, such as free public Wi-Fi in city centres and a data portal that allows residents to access real-time information on air quality, parking availability, and public transport schedules. These initiatives not only enhance daily life but also position Dublin as a testbed for new urban technologies.

Smart Lighting: From Illumination to Intelligent Infrastructure

The Cities Thriving on Lighting series explores how smart lighting is evolving beyond simple illumination. The final episode of the series examines how global cities are approaching smart lighting and associated cybersecurity risks. Modern LED streetlights equipped with sensors and connectivity can collect data on traffic, weather, and air pollution, creating a dense sensor network without additional infrastructure costs. However, this interconnectedness also introduces vulnerabilities: a compromised lighting system could be used as a vector to attack other city networks.

The second episode of the series delves into the technology and considerations for turning existing streetlight networks into secure, interoperable, and future-proof infrastructure. Key recommendations include adopting end-to-end encryption, segmenting lighting networks from critical city systems, and using open standards to avoid vendor lock-in. Cities like Los Angeles and Amsterdam have already implemented smart lighting systems that reduce energy consumption by 60-70%, while also providing data streams for traffic management and public safety.

Building Data Foundations for AI in Transport

According to Katherine Flesh, a transport specialist at Microsoft, the greatest opportunities from AI in transport depend on strong data foundations, workforce readiness, and responsible governance. As transport agencies adopt AI for route optimisation, predictive maintenance, and demand forecasting, they must first ensure that their data is clean, well-structured, and accessible. Many agencies struggle with siloed data stored in legacy systems, which limits the effectiveness of AI models.

Flesh emphasises the need for upskilling current employees and hiring data-literate talent. Workforce readiness involves not only technical skills but also an understanding of ethical AI principles to avoid bias in scheduling or pricing algorithms. Microsoft’s own tools, such as Azure Digital Twins, provide a platform for agencies to model and simulate transport networks, but successful deployment requires a cultural shift towards data-driven decision-making. The future of AI in transport, Flesh argues, will be defined not by the technology itself but by the people and processes that support it.

With cities like Sunderland and Dublin already leading by example, it is clear that the path to smarter urban transport and infrastructure requires multi-stakeholder collaboration, strategic investment in digital foundations, and a commitment to responsible AI governance. The lessons from these pioneers provide a roadmap for others to follow, ensuring that the benefits of AI and data are shared widely across communities.

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Source:Smart Cities World News


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