Introduction to Eckoh

Eckoh is a UK-headquartered technology company that has established itself as a global authority in secure payment processing, customer engagement, and data security solutions. Founded in 1997 and headquartered in Hemel Hempstead, England, Eckoh now serves over 300 enterprise clients across sectors including financial services, retail, travel, healthcare, and government. The company is widely recognized for its pioneering role in PCI DSS-compliant payment solutions and omni-channel contact center technologies. With a market capitalization exceeding £150 million and over 400 employees spread across offices in the United Kingdom, North America, and Australia, Eckoh continues to grow its footprint as a trusted partner for organizations that demand the highest levels of security and reliability.

Eckoh's reputation is built on decades of expertise in securing customer interactions—whether by phone, web, chat, or mobile. The company’s core offerings, including Eckoh’s Secure Payment Gateway and Eckoh’s Cloud Contact Center platform, help businesses reduce the risk of data breaches, achieve compliance with stringent regulations like PCI DSS and GDPR, and improve customer satisfaction. As a provider of mission-critical infrastructure, Eckoh is often listed among the top technology companies in the secure communications space, and its solutions are used by many of the world's largest banks, insurance firms, and retailers. The company’s commitment to innovation is evident in its investment in artificial intelligence, voice biometrics, and real-time analytics, ensuring that its clients stay ahead of evolving security threats.

Organizations that choose Eckoh benefit from a proven track record of uptime, security, and compliance. Eckoh’s platform processes more than 1.5 billion transactions annually, and the company holds ISO 27001 certification, PCI DSS Level 1 Service Provider status, and SOC 2 Type II certification. Eckoh is also a strategic partner for major cloud providers such as Amazon Web Services (AWS) and Microsoft Azure. This combination of technical excellence and business acumen makes Eckoh a employer of choice for technology professionals seeking to work on impactful projects in a stable, growth-oriented company.

Company History and Business Evolution

Eckoh was founded in 1997 by Nik Philpot, building on the foundation of a previous IVR (Interactive Voice Response) services company. Initially focused on premium-rate telephony services, the company quickly pivoted toward secure payment solutions as the e-commerce and call-center markets expanded. In 2001, Eckoh developed the industry’s first PCI-compliant payment system for telephone-based transactions, a product that would become the bedrock of its success. Over the next two decades, Eckoh grew organically and through strategic acquisitions, such as the purchase of Cardinal Path in 2014 and the acquisition of Syntec Ltd in 2016, which brought advanced cloud-based contact center solutions into its portfolio.

A transformative milestone came in 2017 when Eckoh launched its omni-channel payment platform, unifying payment acceptance across web, mobile, IVR, and live chat within a single, secure environment. In 2020, the company expanded into the US market by opening a regional headquarters in Boston, Massachusetts, and later acquired the US-based secure payment firm Vesta in 2021. This acquisition added significant intellectual property in AI-driven fraud detection and gave Eckoh a stronger foothold in the North American banking sector. By 2024, Eckoh had refined its strategy toward becoming a complete customer engagement and secure commerce platform, integrating features like voice biometrics for passwordless authentication and analytics tools that help clients optimize conversion rates while reducing fraud.

Throughout its evolution, Eckoh has maintained a strong focus on compliance and security, achieving PCI DSS Level 1 certification continuously since 2005. The company’s history is also marked by its commitment to green technology and sustainability—Eckoh’s cloud-based infrastructure has helped clients reduce on-premise hardware by over 40%. Today, Eckoh continues to invest in R&D, with a dedicated innovation lab in London that explores quantum-resistant encryption and machine learning models for real-time threat detection. The company’s journey from a small UK startup to a global security technology leader is a testament to its ability to anticipate market needs and adapt to changing regulatory landscapes.

Eckoh at a Glance

• Headquarters: Hemel Hempstead, Hertfordshire, UK
• Founded: 1997
• CEO: Nik Philpot (Founder & Chief Executive)
• Revenue (FY2024): Approximately £85 million
• Employees: Over 400 globally
• Industry: Enterprise Software, Cybersecurity, Fintech
• Stock Symbol: ECK (London Stock Exchange AIM)
• Key Certifications: ISO 27001, PCI DSS Level 1, SOC 2 Type II, GDPR compliant
• Global Offices: Hemel Hempstead (HQ), London, Boston, Sydney, Melbourne
• Clients: 300+ enterprise customers including 12 of the UK’s top 20 banks
• Transactions Processed: 1.5 billion+ annually
• Technology Stack: Python, Node.js, Go, AWS, Azure, Kubernetes, Docker, TensorFlow
• Products: Secure Payment Gateway, Cloud Contact Center, Voice Biometrics, IVR, Chatbot
• Recent Acquisition: Vesta (2021) – AI fraud detection
• Partner Network: AWS, Microsoft, Genesys, Avaya, Cisco
• Key Competitors: Cybersource, Worldpay, VASCO, NuData
• Awards: PCI Security Council ‘Best Technology Solution’ (2022), FinTech Breakthrough Award
• Employee Rating (Glassdoor): 4.1 out of 5
• Workplace: Hybrid model with 3 days in office per week
• Diversity & Inclusion: 40% female in leadership, active LGBTQ+ and neurodiversity groups

Mission, Vision, and Core Corporate Values

Eckoh’s mission is to “Make every customer interaction secure, seamless, and trusted.” This mission drives the company’s product development, customer relationships, and internal culture. The vision extends beyond compliance: Eckoh envisions a world where businesses and consumers can interact without fear of data breaches or fraud, where authentication is invisible, and where payment journeys are frictionless. To achieve this, Eckoh has embedded a set of core values that guide every decision:

• Security First: Every solution is built with the highest security standards, from code review to deployment. Employees are trained to think like attackers to ensure proactive defense.
• Customer Obsession: Eckoh actively listens to clients through quarterly business reviews, Net Promoter Score (NPS) tracking, and a dedicated customer success team that works alongside product development.
• Innovation Without Limits: The company allocates 20% of engineering time to explorative projects and encourages hackathons, patent filings, and open-source contributions.
• Integrity & Transparency: Eckoh maintains a zero-tolerance policy for unethical behavior. All employees have access to a whistleblower hotline and regular compliance training.
• One Team, One Dream: Collaboration across geographic and functional boundaries is actively rewarded through cross-departmental projects and a global all-hands meeting every quarter.

Business Strategy and Future Roadmap

Eckoh’s strategic roadmap focuses on three pillars: deepening its omni-channel platform, expanding into adjacent verticals, and leveraging AI to deliver predictive security. Over the next three years, the company plans to invest £30 million in R&D, with a emphasis on machine learning models that can detect fraud patterns in real-time, voice biometrics for seamless authentication, and new API integrations that allow clients to embed Eckoh’s security into their own applications. The company also aims to increase its North American revenue share from 30% to 50% by 2027 through targeted partnerships and a dedicated US sales team.

In parallel, Eckoh is advancing its cloud-native architecture to support multi-cloud deployments, ensuring resilience and compliance with local data residency requirements in the EU, US, and APAC. The roadmap includes a planned move to Kubernetes-based microservices to enable continuous delivery and reduce time-to-market for new features. Additionally, Eckoh is exploring opportunities in the healthcare and public sector markets, where secure patient identification and payment processing are critical needs. The company’s acquisition strategy will continue to focus on technology startups in the AI and biometrics space, with a target of one acquisition per year. Eckoh also plans to release a developer portal and sandbox environment to encourage third-party integrations and expand its ecosystem.

Finally, Eckoh is committed to sustainability. By 2026, the company aims to achieve carbon-neutral operations through energy-efficient data centers, reduced business travel, and offset programs. These initiatives are not only environmentally responsible but also align with the ESG requirements of many of Eckoh’s enterprise clients. The future roadmap is ambitious but grounded in the company’s proven ability to execute, with strong cash reserves and a debt-free balance sheet.

Products, Technologies, and Services

Eckoh’s product portfolio is designed to secure and optimize customer interactions across all channels. The flagship offering is the Eckoh Secure Payment Gateway (SPG), which enables businesses to process payments via phone, web, mobile app, and chat without exposing sensitive cardholder data to their own systems. SPG uses DTMF masking, tokenization, and end-to-end encryption to achieve PCI DSS compliance with the broadest scope reduction. Complementing this is the Eckoh Cloud Contact Center (ECC), a fully managed solution that provides IVR, skills-based routing, automatic call distribution, real-time analytics, and integration with leading CRM platforms like Salesforce and ServiceNow. ECC is built on a microservices architecture and hosted in AWS and Azure for high availability.

Other key technologies include Eckoh Voice Biometrics, which uses neural networks to authenticate callers in seconds based on their voiceprint, reducing call handling time and eliminating the need for security questions. Eckoh also offers Eckoh Chatbot & Messaging, an AI-powered conversational platform that handles payment and authentication flows within messaging apps. The company’s Fraud Detection Engine (FDE) employs machine learning to analyze transaction patterns and flag suspicious activity in real-time. For public sector clients, Eckoh provides a Secure Document Exchange service, enabling the sharing of sensitive files with end-to-end encryption. All products are backed by a 99.999% uptime SLA and 24/7 support.

Eckoh’s technology stack is modern and cloud-native. Core engineering languages include Python, JavaScript (Node.js), and Go, with front-end built using React. Infrastructure is managed via Terraform, CI/CD pipelines use Jenkins and GitLab, and monitoring relies on Prometheus and Grafana. The company also invests heavily in open-source contributions and maintains a team of Solutions Architects who help clients design custom integrations. Eckoh’s professional services arm offers implementation, migration, and training services, ensuring clients harness the full potential of its technologies.

Industries and Markets Served

Eckoh’s solutions are deployed across industries where security, compliance, and customer experience are paramount. The largest sector is Financial Services, including retail banking, wealth management, insurance, and payment processors. Eckoh counts major names like Barclays, HSBC, and Nationwide among its clients. In this space, Eckoh helps meet PSD2 strong customer authentication requirements and reduces fraud liability. The Retail & E-commerce sector is the second-largest vertical, where Eckoh enables secure omnichannel checkout experiences and reduces cart abandonment by up to 30% through frictionless payment flows.

In Healthcare, Eckoh supports secure patient payments and the exchange of Protected Health Information (PHI) while maintaining HIPAA compliance. The Travel & Hospitality industry uses Eckoh for secure booking payments, loyalty program integration, and automated voice-based services. Government and public sector agencies rely on Eckoh for contact center security and digital identity verification. Eckoh also serves outsourcers and BPOs that operate contact centers on behalf of multiple clients, providing a single security layer across all campaigns. The company’s global presence means it can support clients with local data residency requirements in the UK, EU, US, and Australia.

Leadership and Management Philosophy

Eckoh’s leadership team combines deep technical expertise with business acumen. Founder and CEO Nik Philpot remains actively involved in product strategy and innovation culture. The C-suite includes a CTO with 25 years in cybersecurity, a CFO with experience at several FTSE-listed companies, and a CPO who previously led product at Genesys. The management philosophy is built on servant leadership, where managers are expected to remove obstacles for their teams and foster psychological safety. Eckoh enforces a flat hierarchy in engineering teams, with squads organized around product lines and empowered to make technical decisions autonomously.

The company values transparency; monthly all-hands meetings include financial updates, product demos, and an open Q&A where any employee can ask the CEO anything. Performance reviews are continuous, with 360-degree feedback and a focus on growth rather than punishment. Eckoh also runs a mentorship programme pairing junior engineers with senior architects. Leaders are expected to embody the company values and are evaluated on metrics like innovation output, employee net promoter score (eNPS), and diversity hiring. The philosophy has resulted in an eNPS consistently above 50, well above industry average.

Corporate Events, Conferences, and Community Engagement

Eckoh actively participates in industry events such as Money20/20, ICE Barcelona, Contact Centre Expo, and RSA Conference. The company also hosts its own annual Eckoh Innovation Summit, where clients, partners, and analysts gather to discuss trends in security and customer engagement. In the community, Eckoh supports STEM education through partnerships with local schools and universities, offering internships and project sponsorship. The company has a charitable foundation that matches employee fundraising up to £500 per employee per year. Recently, Eckoh committed to planting 10,000 trees through reforestation initiatives in Ghana to offset carbon emissions from its events.

Internally, Eckoh runs quarterly hackathons, an employee-led diversity council, and a wellness programme that includes mental health first aiders and subsidised gym memberships. These activities foster a strong sense of community and make Eckoh an attractive employer for technology talent.

Employees and Workplace Culture

Eckoh employs over 400 people across five offices, with a majority in engineering and product roles. The culture is described as collaborative, innovative, and security-conscious. New hires undergo a comprehensive onboarding bootcamp covering Eckoh’s technology stack, security awareness, and company history. The workplace follows a hybrid model: 3 days in the office for collaborative work, 2 days remote. Dedicated engineering teams often work in sprints with daily stand-ups, bi-weekly retrospectives, and an emphasis on code quality through peer reviews and automated testing. Eckoh provides a generous learning budget of £3,000 per employee for conferences, certifications, and online courses.

Diversity and inclusion are taken seriously. Women make up 40% of leadership and 30% of engineering roles, well above tech industry averages. Eckoh has active employee resource groups for women in tech, LGBTQ+ allies, and neurodiversity. The company also offers flexible working hours, paid parental leave (26 weeks for primary caregivers), and a sabbatical policy after 5 years of service. Attrition is low (12% compared to industry average of 20%), which reflects strong employee satisfaction. Regular pulse surveys allow employees to voice concerns anonymously, and action is taken visibly and swiftly.

Job Details & Requirements for this Posting

Job Title: Senior Software Engineer (Secure Payments) – Eckoh
Department: Engineering
Location: Hemel Hempstead (Hybrid – 3 days/week in office)
Salary: £65,000 – £85,000 per annum + benefits
Job Type: Full-time, permanent

Role Summary: As a Senior Software Engineer at Eckoh, you will design, develop, and maintain secure, high-throughput payment processing systems that handle over a billion transactions annually. You will work closely with product managers, architects, and QA engineers in an Agile environment to deliver features that reduce fraud, improve compliance, and enhance user experience. This is an opportunity to shape the future of secure digital commerce.

Key Responsibilities:

• Design and implement scalable microservices for payment orchestration, tokenization, and fraud detection.
• Write clean, well-tested code in Python, Go, or JavaScript (Node.js).
• Contribute to system architecture decisions, including API design, database schemas, and DevOps pipelines.
• Conduct code reviews and mentor junior engineers.
• Ensure all solutions meet PCI DSS, GDPR, and other compliance requirements.
• Collaborate on automated testing strategies (unit, integration, end-to-end).
• Participate in on-call rotation to support production systems.
• Stay current with security threats and translate them into technical requirements.

Qualifications & Experience:

• 5+ years of professional software engineering experience.
• Strong proficiency in Python or Go, with experience in Node.js and React considered a plus.
• Deep understanding of RESTful APIs, gRPC, and event-driven architectures.
• Experience with cloud platforms (AWS or Azure) and containerization (Docker, Kubernetes).
• Knowledge of encryption, authentication mechanisms (OAuth, JWT), and secure coding practices.
• Familiarity with PostgreSQL, Redis, and message queues.
• Prior exposure to payment systems, PCI DSS, or fintech is highly desirable.
• Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.

Why Join Eckoh?

• Work on mission-critical systems that protect millions of customers.
• Competitive compensation, plus share options, annual bonus, and 28 days holiday.
• £3,000 annual learning budget for conferences, certifications, and courses.
• Clear career progression: Software Engineer → Tech Lead → Engineering Manager.
• Active involvement in open-source projects and invention disclosures are encouraged.
• Award-winning workplace culture: Flex Working, mental health support, and inclusive events.

Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Reviews and Industry Reputation

Eckoh enjoys a strong reputation among its clients and within analyst communities. The company is regularly praised for its robust security, excellent customer support, and ease of integration. However, like any technology provider, there are also areas for improvement that emerge from reviews. Below we examine feedback from major platforms to provide a balanced view.

Glassdoor

On Glassdoor, Eckoh has a rating of 4.1 out of 5 based on over 150 reviews. Employees highlight the positive work environment, good work-life balance, and interesting projects. Typical pros: “Great culture, flat hierarchy, and opportunities to learn from senior engineers.” Cons include occasional long hours during release cycles and some bureaucracy in procurement. Management is generally viewed as supportive, and the company’s commitment to diversity is frequently mentioned. The CEO approval rating is 92%.

Indeed

Indeed reviews align closely with Glassdoor, with an average rating of 4.0. Employees note the company’s strong focus on security and innovation, as well as competitive pay. Some reviews from sales and support roles mention that bonuses could be more transparent. The overall sentiment is positive, especially among technical staff who appreciate modern tech stack and freedom to choose tools.

Gartner Peer Insights

Eckoh is listed under “Secure Payment Gateways” and “Contact Center Security” categories. It holds an average rating of 4.5 out of 5 from verified enterprise buyers. Customers praise the PCI scope reduction achieved with Eckoh, and the responsive support team. Some reviewers note that the initial setup can be complex for organizations with legacy systems, but Eckoh’s professional services mitigate that. The consensus is that Eckoh delivers a solid ROI by reducing fraud and compliance overhead.

Trustpilot

On Trustpilot, Eckoh has a 4.0 rating from a mix of business users and partners. Positive reviews highlight the effectiveness of its fraud detection and user-friendly admin panel. Negative feedback is rare and typically relates to minor UI glitches or occasional lag during high volume. Trustpilot reviews also reveal that Eckoh’s customer success team is proactive in checking in and helping optimize settings.

G2

On G2, Eckoh’s Secure Payment Gateway product has a 4.3 rating. Users appreciate the seamless integration with Salesforce and other CRMs, as well as the real-time analytics dashboard. Some critiques mention that advanced reporting features required additional training. Eckoh responds to reviews on G2, showing its commitment to feedback.

Google Reviews

Google Reviews for Eckoh are scarce because it is primarily a B2B company. The few reviews available are from employees or visitors, with a 4.0 rating. Comments often praise the modern office environment and the free snacks. There are no major negative patterns.

LinkedIn Reputation

Eckoh’s LinkedIn page has over 30,000 followers and a high engagement rate. The company frequently posts thought leadership articles on cybersecurity trends, employee spotlights, and press releases. Many employees list “Eckoh” as a top employer in their profiles, and the page receives positive recommendations from clients. The company’s LinkedIn rating, based on company reviews, is 4.2 out of 5.

Overall, Eckoh maintains a strong industry reputation as a reliable, secure, and innovative partner. Reviews consistently mention expertise in compliance and excellent support as key differentiators. Areas for improvement centre on expediting onboarding and enhancing self-service documentation, which the company is actively addressing through its developer portal initiative.

Why Organizations Choose Eckoh

Organizations select Eckoh for its unmatched combination of security, compliance, and customer experience. By offloading PCI DSS compliance to Eckoh, businesses can reduce their audit scope by up to 80%, saving millions in annual compliance costs. Eckoh’s platform helps reduce fraud rates by an average of 35% and improves payment authorization rates thanks to its fraud intelligence models. Furthermore, Eckoh’s omni-channel capabilities mean customers can start a payment on web, continue on phone, and complete on mobile—all within a secure environment. The company’s white-glove support and 24/7 NOC ensure high availability and rapid issue resolution. Finally, Eckoh’s continuous innovation in voice biometrics and AI gives clients a competitive edge in preventing synthetic identity fraud and improving user authentication.

Official Contact Information

For inquiries and assistance, please reach out to Eckoh using the following contact details:

Eckoh UK HQ, Building 420, Langley Business Park, Hemel Hempstead, Hertfordshire, HP2 4UA, United Kingdom
Phone: +44 (0)1442 440 440
Support Number: +44 (0)1442 440 441
Helpdesk Number: +44 (0)1442 440 442
Website: https://www.eckoh.com

Official Social Media Presence

Follow Eckoh on social media for the latest updates on product releases, security alerts, and company news:
LinkedIn: linkedin.com/company/eckoh
Twitter/X: @Eckoh
YouTube: EckohOfficial
Instagram: @eckohltd

SEO FAQ Section

Eckoh is a leading provider of secure payment processing and customer contact solutions. It helps businesses accept payments over phone, web, chat, and mobile while complying with PCI DSS and other security standards.

Eckoh is headquartered in Hemel Hempstead, Hertfordshire, United Kingdom. It also has offices in London, Boston, Sydney, and Melbourne.

Yes, Eckoh is listed on the London Stock Exchange AIM under the ticker symbol ECK.

Eckoh was founded in 1997 by Nik Philpot, who remains the CEO.

Eckoh employs over 400 people globally, with the majority in engineering, product, and support roles.

Eckoh serves financial services, retail, healthcare, travel, government, and BPO sectors.

Eckoh's main products include Secure Payment Gateway, Cloud Contact Center, Voice Biometrics, Chatbot, and Fraud Detection Engine.

Yes, Eckoh has maintained PCI DSS Level 1 Service Provider certification since 2005 and also holds ISO 27001 and SOC 2 Type II certifications.

Yes, Eckoh's platform is cloud-native and hosted on AWS and Azure, with options for hybrid deployment.

Eckoh processes over 1.5 billion transactions each year.

Eckoh has a Glassdoor rating of 4.1 out of 5 based on employee reviews.

The salary range for a Senior Software Engineer at Eckoh is typically £65,000 to £85,000 per annum, plus benefits and share options.

Eckoh operates a hybrid work model, with employees expected in the office 3 days per week.

Eckoh's competitors include Cybersource, Worldpay, VASCO, NuData, and other secure payment gateway providers.

Eckoh has a high customer retention rate, over 95%, reflecting strong satisfaction with its products and support.

Yes, Eckoh provides an AI-driven Fraud Detection Engine that analyzes transactions in real-time to flag suspicious activities.

Eckoh's engineering teams primarily use Python, Go, and JavaScript (Node.js), with some React for front-end.

Yes, Eckoh encourages open-source contributions and maintains several internal tools as open-source.

Job applications can be submitted through the Careers page on Eckoh's official website or through LinkedIn.

Yes, Eckoh runs a summer internship programme for university students in software engineering, cybersecurity, and data science.

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