Zendesk CEO says Meta's Muse saved him $3,105 in five days
Zendesk chief executive Tom Eggemeier says he saved $3,105 in just five days using Meta's Muse, an AI assistant that helped him renegotiate household internet, television and mobile bills. The disclosure came during a wide-ranging conversation at a technology conference in Amsterdam on 23 September, where Eggemeier discussed Zendesk's rapid shift into AI-powered customer service and his own experiments with consumer AI tools.
Eggemeier said Muse cut about $2,000 a year from his family's internet and TV package and roughly $1,000 a year from its mobile plan. The assistant did about 95% of the work, he said. He made one phone call himself. He is not yet part of the early test in which Muse makes calls on the user's behalf. The day before his comments, Meta had challenged users to save up to $1,000 with Muse, making Eggemeier's $3,105 result a notable outlier.
He cautioned that Europeans may not see the same level of savings because internet and mobile prices are much higher in the United States. In recent weeks, Eggemeier has also been trying Muse and Instinct, another personal assistant. His personal use of AI goes beyond bill negotiation. He uses ChatGPT for hours a day for research, customer work and speeches. With help from his team, he wrote code in Claude Code that is now in production at Zendesk. The team checked it three times before deployment. He also built a basketball app with his son.
From near-zero to roughly $400 million in AI revenue
Zendesk expects to end the year with about $400 million of AI revenue, up from roughly zero two years earlier, Eggemeier said. Most of that revenue comes from AI agents that customers pay for only when they resolve a case. The model marks a significant departure from the traditional software-as-a-service approach of charging per seat, where companies pay for each human agent who logs into the platform.
The company began charging for automated resolutions in August 2024. Since then, it has tested a model with about 100 customers that drops seats and instead charges for every resolution, whether it is handled by a human or an AI agent. Eggemeier said Zendesk
Source:TNW | Podcasts News