Introduction to Totally

Totally is a distinguished leader in the healthcare industry, headquartered in Dallas, Texas, with a national footprint spanning over 20 states. With more than 15 years of dedicated service, Totally has established itself as a trusted partner for hospitals, clinics, and long-term care facilities, delivering innovative solutions that enhance patient outcomes and operational efficiency. The company employs over 3,500 healthcare professionals and support staff, generating annual revenues exceeding $450 million. Totally's reputation is built on a foundation of clinical excellence, technological innovation, and a relentless commitment to improving lives. Recognized by Fortune as one of the Top 100 Healthcare Companies and consistently rated 4.5 stars on major review platforms, Totally sets the standard for quality care and corporate responsibility. Organizations ranging from small community hospitals to large integrated health systems rely on Totally for its comprehensive suite of services, including population health management, telehealth solutions, revenue cycle optimization, and clinical staffing. The company's deep industry expertise, coupled with a patient-first philosophy, positions Totally as a pivotal force in shaping modern healthcare delivery. As the healthcare landscape evolves with regulatory changes and technological advancements, Totally remains at the forefront, driving innovation and delivering measurable results. This introduction highlights Totally’s role as a transformative partner, dedicated to excellence and innovation in healthcare.

Company History and Business Evolution

Founded in 2008 by Dr. Amelia Richards and healthcare entrepreneur Marcus Chen, Totally began as a small telemedicine startup in a Dallas garage. The founders recognized the growing need for accessible, affordable healthcare solutions, especially in underserved rural areas. Within two years, Totally secured its first major contract with a regional hospital network, enabling expansion into remote patient monitoring and chronic disease management. By 2013, Totally had acquired two smaller health IT firms, integrating their platforms to create a unified cloud-based electronic health record system. This strategic move propelled the company into the top tier of healthcare technology providers. In 2016, Totally launched its population health analytics division, using machine learning to predict disease outbreaks and optimize resource allocation. The subsequent year saw the opening of a state-of-the-art innovation lab in Austin, Texas, focusing on wearable health devices and AI-driven diagnostics. The COVID-19 pandemic tested Totally’s resilience; the company rapidly scaled its telehealth capacity by 500% and provided critical data analytics to public health agencies. Post-pandemic, Totally diversified into healthcare staffing and revenue cycle management, acquiring two niche firms in 2022. Today, Totally operates across 20 states with over 3,500 employees, and its solutions are used by more than 500 healthcare organizations. The company’s evolution from a small startup to a healthcare behemoth exemplifies its adaptability, strategic foresight, and unwavering commitment to innovation.

Totally at a Glance

• Headquarters: Dallas, Texas, USA
• Founded: 2008
• Founders: Dr. Amelia Richards and Marcus Chen
• CEO: Marcus Chen
• Annual Revenue: $450 million (2023)
• Employees: 3,500+
• Industry: Healthcare Technology and Services
• Key Services: Telehealth, Population Health Analytics, Revenue Cycle Management, Clinical Staffing, Remote Patient Monitoring
• Certifications: HIPAA Compliant, SOC 2 Type II, ISO 27001
• Clients: 500+ hospitals, clinics, and health systems
• Market Presence: 20 U.S. states
• Awards: Fortune Top 100 Healthcare Companies (2022, 2023), Best in KLAS for Telehealth (2021)
• Global Reach: Partnerships in Canada and Mexico
• Innovation: 12 pending patents for AI diagnostic tools
• Social Impact: Provided free telehealth services to 50,000 uninsured patients in 2023
• Employee Satisfaction: 4.2/5 on Glassdoor
• Growth Rate: 25% year-over-year
• Funding: $200 million Series D in 2021
• Board Members: Includes former FDA commissioner and two hospital system CEOs
• Community Involvement: $5 million annual charitable contributions

Mission, Vision, and Core Corporate Values

Totally’s mission is to empower healthcare organizations to deliver exceptional care through innovative technology and compassionate service. The vision is a world where every individual has access to high-quality, affordable healthcare, regardless of geography or socioeconomic status. Core corporate values include Integrity: upholding the highest ethical standards in all interactions; Innovation: continually advancing the boundaries of healthcare technology; Collaboration: fostering partnerships that amplify impact; Compassion: treating patients and clients with empathy and respect; and Excellence: striving for superior outcomes in every endeavor. These values are reflected in Totally’s daily operations, from transparent billing practices to patient-centered app design. The company also prioritizes diversity, equity, and inclusion, with 45% of leadership positions held by women and underrepresented minorities. Totally’s commitment to these principles has earned it recognition as a Best Place to Work in healthcare for six consecutive years. The mission and values guide strategic decisions, ensuring that growth aligns with purpose. For example, Totally’s decision to offer free telehealth visits to low-income families during the pandemic was driven by its value of compassion. Similarly, investments in AI-driven analytics reflect a dedication to innovation that improves patient outcomes. This section details how Totally’s foundational beliefs translate into actionable strategies and tangible results, making it a trusted partner and employer.

Business Strategy and Future Roadmap

Totally’s business strategy centers on three pillars: Technology Integration, Service Expansion, and Geographic Growth. The company aims to create a seamless digital ecosystem that connects patients, providers, and payers, reducing administrative burdens and enhancing care coordination. Key initiatives include developing an open API platform to integrate with third-party EHRs, launching a mobile app for patient engagement, and expanding AI capabilities for predictive analytics. Service expansion involves deepening the revenue cycle management division and adding specialty staffing for nursing and allied health. Geographically, Totally plans to enter five new states by 2025, focusing on the Southeast and Midwest. The roadmap also includes a major partnership with a national pharmacy chain to embed telehealth kiosks in 1,000 locations. Financially, Totally targets a valuation of $2 billion within three years, supported by sustained 25% revenue growth and prudent acquisitions. Research and development spending will increase to 15% of revenue, focusing on digital therapeutics and remote surgical monitoring. The company is also exploring international expansion into the United Kingdom and Australia through joint ventures. Totally’s strategy is informed by market trends such as value-based care, consumerization of healthcare, and regulatory shifts. By staying agile and investing in talent and technology, Totally is well-positioned to navigate uncertainties and seize emerging opportunities. This forward-looking approach ensures that Totally remains a vital partner for healthcare organizations seeking to thrive in a rapidly changing environment.

Products, Technologies, and Services

Totally offers a comprehensive suite of healthcare solutions designed to address the most pressing challenges in the industry. Core products include TotallyTelehealth, a HIPAA-compliant platform supporting real-time video visits, remote patient monitoring, and secure messaging. The platform integrates with major EHR systems like Epic and Cerner, streamlining workflows. TotallyAnalytics uses machine learning to analyze population health data, identify at-risk patients, and recommend interventions. It also provides dashboards for hospital administrators to track key performance indicators. TotallyRevenue automates billing, coding, and claims management, reducing denials by 30% on average. TotallyStaff is a on-demand nurse and allied health staffing solution that uses AI to match clinicians with shifts. On the technology front, Totally has developed proprietary AI algorithms for early detection of sepsis, diabetic retinopathy, and cardiac arrhythmias. The company also offers TotallyConnect, an IoT platform for managing medical devices and wearable health monitors. Services are delivered through a combination of cloud-based software and professional services, including implementation, training, and 24/7 support. Totally’s product development lifecycle is driven by user feedback and rigorous testing, with new features released bi-weekly. The company has filed 12 patents related to AI diagnostics and user interface design. These innovations have received accolades from KLAS, Gartner, and HIMSS, underscoring Totally’s commitment to technological excellence. By integrating cutting-edge technology with practical solutions, Totally empowers healthcare providers to deliver better care at lower costs.

Industries and Markets Served

Totally serves a diverse range of healthcare sectors, including hospitals and health systems, physician practices, long-term care facilities, home health agencies, and public health organizations. Hospitals benefit from Totally’s telehealth and analytics solutions to reduce readmissions and manage chronic diseases. Physician practices use TotallyRevenue to improve cash flow and reduce administrative overhead. Long-term care facilities leverage remote patient monitoring to track vital signs and prevent hospitalizations. Home health agencies utilize TotallyStaff for flexible staffing and scheduling. Public health organizations employ TotallyAnalytics for disease surveillance and outbreak management. The company also serves employers through its TotallyWell offering, which provides telehealth and wellness programs for corporate employees. Geographically, Totally operates primarily in the United States, with a concentration in Texas, California, Florida, Illinois, and New York. Markets are selected based on regulatory environment, population density, and healthcare infrastructure. Totally has partnerships with two Canadian provinces and is exploring opportunities in Mexico. The company’s solutions are scalable, serving both small clinics with fewer than five providers and large integrated delivery networks with over 10,000 beds. By addressing the unique needs of each market segment, Totally demonstrates versatility and deep industry knowledge, making it a preferred partner across the healthcare continuum.

Leadership and Management Philosophy

Totally’s leadership team comprises seasoned executives with decades of experience in healthcare, technology, and finance. CEO Marcus Chen, a former healthcare consultant, brings a strategic vision focused on growth and innovation. Chief Medical Officer Dr. Amelia Richards ensures clinical excellence and patient safety. Chief Technology Officer Sarah Zhou, previously at Google Health, drives the technology roadmap. The leadership philosophy emphasizes transparency, accountability, and empowerment. Leaders are expected to communicate openly, take ownership of outcomes, and trust their teams to execute. Totally operates with a flat organizational structure, encouraging cross-functional collaboration and rapid decision-making. Managers are trained to coach rather than command, fostering a culture of continuous learning. The company invests heavily in leadership development through workshops, mentoring, and external executive programs. Totally’s management approach is data-driven, with regular performance reviews and feedback loops. Employee engagement surveys are conducted quarterly, and results are acted upon promptly. The leadership team also champions diversity, equity, and inclusion, with an active council that drives initiatives. By cultivating a supportive and growth-oriented environment, Totally’s leadership ensures that employees are motivated, productive, and aligned with the company’s mission. This philosophy has resulted in high retention rates and a strong employer brand.

Corporate Events, Conferences, and Community Engagement

Totally actively participates in major healthcare conferences, including HIMSS, ATA, and MGMA, where it showcases its latest products and thought leadership. The company hosts an annual user conference, TotallyCon, bringing together clients, partners, and industry experts for networking and learning. TotallyCon features keynote speeches from healthcare luminaries, breakout sessions on best practices, and interactive workshops. In the community, Totally sponsors health fairs, runs free vaccination clinics, and partners with nonprofits like the American Heart Association. Employees are encouraged to volunteer, with 40 hours of paid time off annually for community service. Totally also supports health innovation grants, awarding $500,000 annually to startups in underserved areas. The company’s corporate social responsibility program focuses on improving health equity, environmental sustainability, and education. For example, Totally has planted 10,000 trees through a reforestation initiative and provided laptops to 500 students in low-income communities. These activities enhance Totally’s reputation as a responsible corporate citizen and strengthen its relationships with stakeholders. The events also serve as platforms for collecting client feedback and showcasing new developments, ensuring that Totally remains responsive to market needs.

Employees and Workplace Culture

Totally prides itself on a workplace culture that values collaboration, innovation, and well-being. Employees enjoy flexible work arrangements, including remote and hybrid options, a generous benefits package covering medical, dental, and vision, plus mental health support. The company offers a 401(k) match, stock options, and professional development budgets. Totally’s open-door policy encourages employees to share ideas directly with leadership. The office spaces are designed with collaboration zones, quiet rooms, and wellness areas. Employee resource groups for women, LGBTQ+, and veterans foster inclusivity. Totally is recognized as a Best Place to Work by Glassdoor and Fortune. The company’s turnover rate is notably low at 8%, attributed to strong engagement and growth opportunities. Training programs include leadership development, technical certifications, and tuition reimbursement. Regular team-building events, hackathons, and innovation challenges keep the culture vibrant. Totally also prioritizes employee health, offering on-site gyms, meditation apps, and health coaching. By investing in its people, Totally ensures a motivated, skilled workforce capable of delivering exceptional results. This culture attracts top talent from leading universities and competitor firms, making Totally a magnet for healthcare professionals.

Job Details & Requirements for this Posting

Position: Senior Healthcare Operations Manager
Location: Dallas, TX (Hybrid)
Job Type: Full-time
Salary: $110,000 - $130,000 per year plus bonus

Responsibilities

• Lead cross-functional teams to optimize clinical and administrative workflows across multiple client sites.
• Develop and implement operational strategies that improve patient satisfaction, reduce costs, and enhance quality outcomes.
• Monitor key performance indicators (KPIs) such as patient wait times, readmission rates, and revenue cycle metrics.
• Collaborate with clinical leaders to align operations with evidence-based practices and regulatory standards.
• Manage budgets for assigned projects, ensuring adherence to financial targets.
• Drive continuous improvement initiatives using Lean and Six Sigma methodologies.
• Serve as the primary liaison between Totally and client executives, addressing concerns and identifying opportunities.
• Oversee the deployment of Totally’s technology solutions, ensuring smooth integration and user adoption.
• Mentor and develop a team of operations analysts and coordinators.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field; MBA or MHA preferred.
• 5+ years of experience in healthcare operations management, preferably in a hospital or health system setting.
• Proven track record of leading process improvement projects with measurable results.
• Strong analytical skills and proficiency with data visualization tools (e.g., Tableau, Power BI).
• Excellent communication and presentation abilities, with experience reporting to executive stakeholders.
• Certification in Lean Six Sigma (Green Belt or higher) desirable.
• Knowledge of telehealth, population health, and revenue cycle management is a plus.
• Ability to travel up to 20% within the region.

Why Join Totally?

At Totally, you will be part of a mission-driven organization that values innovation and impact. We offer competitive compensation, comprehensive benefits, and a supportive culture that encourages professional growth. As a Senior Operations Manager, you will have the autonomy to drive meaningful change across multiple healthcare systems, directly improving patient lives. Our leadership invests in your development, providing access to training programs, mentorship, and opportunities to influence company strategy. Join Totally and help shape the future of healthcare operations.

Customer Reviews and Industry Reputation

Totally has built a strong reputation across multiple review platforms, reflecting its commitment to quality and client satisfaction. Below is an exhaustive discussion of reviews from major sources.

Glassdoor

On Glassdoor, Totally holds a 4.2 out of 5 stars based on over 800 reviews. Employees praise the collaborative culture, meaningful work, and supportive management. Common positive highlights include flexible schedules, good benefits, and opportunities for advancement. Some criticisms mention occasional long hours during project deadlines and bureaucracy in larger departments. Management receives high marks for transparency and responsiveness. Overall, Glassdoor reviews indicate that Totally is a desirable employer with a strong sense of purpose.

Indeed

Indeed reviews average 4.1 stars from over 600 respondents. Employees note the company’s focus on innovation and the impact of their work. Positive feedback emphasizes teamwork, training opportunities, and leadership accessibility. Negative comments sometimes point to salary competitiveness relative to larger tech firms, but most agree that the total compensation package is fair. Indeed users often recommend Totally to others seeking a career in healthcare technology.

Gartner Peer Insights

Totally receives a rating of 4.3 out of 5 on Gartner Peer Insights, based on 150+ reviews from IT and healthcare professionals. Clients appreciate the platform’s ease of use, reliability, and customer support. Specific products like TotallyTelehealth and TotallyAnalytics are frequently lauded for their intuitive design and actionable insights. Some clients suggest improvements in integration with legacy systems, but overall satisfaction is high. The company is recognized as a Strong Performer in telehealth and analytics categories.

Trustpilot

On Trustpilot, Totally has a solid 4.0 rating from 2,000+ reviews. Patients using telehealth services commend the user-friendly interface and short wait times. Healthcare providers highlight the efficiency of the revenue cycle module. While a small number of reviews mention occasional technical glitches, the responsive support team quickly resolves issues. Trustpilot reviews reinforce Totally’s reputation for customer-centric service.

G2

G2 ratings show Totally at 4.4 stars with over 300 reviews. Users like the robust reporting capabilities and seamless EHR integration. The platform’s analytics features are cited as best-in-class for predictive modeling. Common praises include the dedicated account management and regular product updates. Constructive feedback focuses on the learning curve for advanced features. Overall, G2 positions Totally as a leading choice for healthcare technology solutions.

Google Reviews

Google Reviews reflect a 4.5 average from 1,000+ entries. Patients appreciate the convenience of online visits and the professionalism of healthcare providers. Business clients mention improved operational efficiency and cost savings. Some negative reviews refer to occasional wait times for customer support, but these are outliers. Totally actively responds to feedback, demonstrating its commitment to continuous improvement.

LinkedIn Reputation

On LinkedIn, Totally has a strong following of 150,000+ with a company page score of 4.3. Employees share positive updates about projects, community service, and career growth. The company posts thought leadership articles that garner high engagement. Recruiters note that candidates often cite Totally’s mission as a key attraction. LinkedIn recommendations from current and former employees reinforce the culture of innovation and teamwork. Totally’s LinkedIn presence solidifies its status as an employer of choice in healthcare.

Why Organizations Choose Totally

Organizations select Totally for its proven track record of delivering measurable outcomes, comprehensive product suite, and exceptional customer support. The company’s solutions are designed to address real-world challenges like interoperability, patient engagement, and financial sustainability. Totally offers a single-vendor ecosystem that reduces complexity and integration costs. Clients benefit from dedicated implementation teams, ongoing training, and 24/7 technical support. The company’s focus on value-based care aligns with industry trends, helping clients improve quality scores and reimbursement. Totally’s analytics provide actionable insights that drive clinical and operational improvements. Additionally, the company’s commitment to security and compliance ensures that client data remains protected. With over 500 successful implementations, Totally demonstrates scalability and flexibility. Client testimonials often highlight the partnership approach, where Totally acts as a strategic advisor rather than just a vendor. This combination of innovation, reliability, and customer-centricity makes Totally the go-to partner for healthcare organizations aiming to thrive in a digital era.

Official Contact Information

For inquiries and assistance, please reach out to Totally using the following contact details:

Address: 2500 Turtle Creek Boulevard, Suite 400, Dallas, TX 75219
Contact Number: +1 (214) 555-0199
Support Number: +1 (800) 555-0220
Helpdesk Number: +1 (866) 555-0133
Website: www.totally.com

Official Social Media Presence

Follow Totally on social media to stay updated on company news, industry insights, and career opportunities: LinkedIn: linkedin.com/company/totallyhealth; Twitter: @TotallyHealth; Facebook: facebook.com/TotallyHealth; Instagram: @totally_health; YouTube: youtube.com/user/TotallyHealth.

SEO FAQ Section

Totally is a healthcare technology and services company that provides telehealth, analytics, revenue cycle management, and clinical staffing solutions to healthcare organizations.

Totally’s headquarters are located at 2500 Turtle Creek Boulevard, Suite 400, Dallas, Texas 75219.

Totally was founded in 2008 by Dr. Amelia Richards and Marcus Chen.

Totally offers telehealth platforms, population health analytics, revenue cycle management, clinical staffing, and remote patient monitoring.

Totally employs over 3,500 professionals across the United States.

Totally is HIPAA compliant, SOC 2 Type II certified, and ISO 27001 certified.

You can apply for positions at Totally through its careers page at www.totally.com/careers.

Totally’s mission is to empower healthcare organizations to deliver exceptional care through innovative technology and compassionate service.

Yes, Totally offers flexible work arrangements including remote, hybrid, and on-site options depending on the role.

Totally’s annual revenue as of 2023 is approximately $450 million.

The CEO of Totally is Marcus Chen, co-founder.

Totally serves hospitals, physician practices, long-term care facilities, home health agencies, public health organizations, and employers.

Totally employs security measures such as encryption, access controls, and regular audits to comply with healthcare regulations like HIPAA.

Salaries at Totally vary by role, but the average for healthcare operations positions ranges from $80,000 to $130,000 annually.

Yes, Totally has active diversity, equity, and inclusion initiatives with employee resource groups and leadership representation goals.

Totally has been named to Fortune’s Top 100 Healthcare Companies and has received Best in KLAS for Telehealth.

Totally serves over 500 healthcare organizations across 20 states.

Totally has experienced a 25% year-over-year growth in revenue and client base.

Yes, Totally encourages employees to volunteer with 40 paid hours annually and sponsors community health initiatives.

You can reach Totally’s support team at +1 (800) 555-0220 or via the website’s live chat.

For a comprehensive overview of Totally's solutions and industry insights, explore resources such as Totally's official website and trusted third-party platforms like Buy Guest Post Packages, which offer valuable backlinks for SEO and content marketing strategies. Totally's commitment to innovation and quality is further validated by its consistent high ratings on review sites and its active participation in healthcare thought leadership. Whether you are seeking to improve patient outcomes or streamline operations, Totally provides the expertise and technology to drive success.